Terms of Service

Agreement to Terms

These Terms of Service ("Terms") are entered into by you and Fraud Pulse Ltd("Fraud Pulse", "we", "us", or "our"). By accessing or using FraudPulse's services, you agree to be bound by these Terms. If you do not agree to these terms, you may not use our services.

Services Description

FraudPulse provides AI-powered fraud detection and prevention software. Our platform analyzes transactions in real-time to identify and prevent fraudulent activities. Certain plans may also include optional advisory support, such as scheduled calls with a fraud advisor.

User Responsibilities

You agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Use our services in compliance with applicable laws
• Not attempt to circumvent or interfere with our security measures

Service Level Agreement

Pay as you go and Professional plans are provided on a commercially reasonable, best-effort basis. Those self-serve plans do not include a numerically committed uptime target or service credits for downtime. If you are not satisfied, the Refund Policy (including the 30-day money-back guarantee) still applies.

A 99.9% monthly uptime commitment, and any service credits for downtime, apply only to Enterprise plans and only if they are set out in a signed Service Agreement. Credits, if any, are the sole remedy for downtime on that plan. Planned maintenance, force majeure, and outages of Shopify, Stripe, Adyen, or other third-party platforms you connect are excluded from uptime measurement unless the Service Agreement says otherwise.

Customer data

You retain ownership of data you submit to the Service. Processing of personal data of your end customers is described in the Privacy Policy and the Data Processing Agreement. You are responsible for having a lawful basis to send that data to us.

Payment Terms

Payment is due according to your selected billing plan. Purchases are processed by Paddle, who acts as the Merchant of Record. Failure to pay may result in service suspension. Refunds are governed by our Refund Policy.

Limitation of Liability

FraudPulse provides fraud analysis and recommended rule changes. It does not replace Stripe Radar, Shopify Flow, Blockify, or Adyen RevenueProtect, and it does not take over checkout. We cannot guarantee 100% fraud prevention and are not liable for fraudulent transactions that occur, or for decisions those third-party tools make, despite our recommendations.

To the maximum extent permitted by law, Fraud Pulse Ltd is not liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, even if we have been advised of the possibility of those damages.

Except for liability that cannot be limited under applicable law, Fraud Pulse Ltd's total liability arising out of or relating to the Service, these Terms, or the Data Processing Agreement, whether in contract, tort, or otherwise, is limited to the amount you paid to Fraud Pulse Ltd for the Service in the 12 months immediately before the claim. Unpaid amounts you owe us are not subject to this cap.

Termination

Either party may terminate the service agreement with 30 days' notice. Upon termination, you will retain access to your data for 90 days for export purposes.

Changes to Terms

We may update these terms from time to time. We will notify you of significant changes via email or through our platform.

Contact Information

For questions about these Terms of Service, contact us at support@fraud-pulse.com